UI/UX Designs
Help and Support Experience Designs on Transport Website
Summary
The Help and Support Experience designs on the Transport Website are meticulously crafted to provide users with a seamless and informative support system. Focused on user empowerment, these designs aim to address common queries and concerns users may encounter while navigating the platform. Intuitive navigation and a user-friendly interface guide users to relevant support content, offering clear and concise information. Additionally, interactive elements, such as chat support and dynamic FAQs, enhance the overall support experience. By prioritizing accessibility and clarity, the Help and Support Experience designs contribute to a user-centric approach, ensuring that users can easily find the assistance they need, fostering confidence and satisfaction with the transport website.
Design iterations
Leveraging existing components and factoring in the tested behaviors of users, I began developing concepts that required minimal user testing or validation. While relying on the established foundation, I ensured to gather additional insights by seeking feedback through design jams and engaging with internal stakeholders. This approach aimed to streamline the development process while still incorporating valuable perspectives and ensuring alignment with the expectations of both users and internal collaborators.
Design Jam
The design jam session with internal designers and stakeholders proved to be highly productive, yielding a wealth of valuable ideas. This collaborative environment allowed for the exchange of insights and creative input, enriching the design process with diverse perspectives. The feedback and ideas generated during the session contribute to the iterative refinement of the design, ensuring a well-rounded and innovative outcome that aligns with the goals and expectations of all involved stakeholders.
Finalising Design
Given budget constraints, a decision was made to opt for a simpler version for the MVP (Minimum Viable Product) delivery. This pragmatic approach ensures a focused and cost-effective delivery of the essential features, allowing for the timely release of a functional product within the specified budgetary constraints. This strategy prioritizes the core functionalities, laying the groundwork for future enhancements and iterations based on user feedback and evolving project requirements.
Quick Links
PTV Design System, Multimodal Journey Planner, Accessible Tram/Tram Stop on Map, V/Line Train and Coach, Uplift Timetable Search, TW Design System, Future of Disruptions, Low Floor Tram Indicator, Mode Preference UI, Global Search, Help and Support, Capacity Indicator, Memento Media, Community Project, Improving Map UI/UX, SaaS Products.
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