The introduction of a Capacity Indicator for the PTV website and app is a pivotal enhancement aimed at providing users with real-time information about the occupancy of public transport services. This feature empowers commuters by offering insights into the current capacity status of buses, trains, and trams. Users can make informed decisions, choosing less crowded services to ensure a more comfortable and socially distanced journey. The Capacity Indicator aligns with the evolving needs of users, especially in times of heightened awareness regarding public health considerations. It not only enhances the overall user experience by promoting transparency but also contributes to a safer and more responsive public transport environment.